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Terms & Conditions

TERMS AND CONDITIONS

 

Price & Payment

All the product prices and national shipping prices are according to the amount presented on our website. For international customers, please contact us for postage before you buy the items.

Paypal, credit card, bank deposit and cheque are acceptable as payment method. Products will not be posted until payment cleared. If you are paying by cheque, please do not pay until we confirm the stock of product. Otherwise, we will not pay the cancellation fee of cheque if we do not have the item listed.

The shipping price might be different if customers want to choose a Express courier.

 

Delivery

Items will be posted within 1 business days after payment cleared. And an email will be sent to customer after we posted the item. If you did not receive this email on time, please email your order details to sales@apacnotebooks.com.au

Customers are responsible to have someone at the delivery address to sign for and/or accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Our default delivery method is Australia Post Express Post service, we can use other courier serivce if you wish to but please contact us for the shipping charge before you purchase

Return and Refund

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Returns for refund will only be accepted within 7 days of you receiving the goods. Shipping and handling cost are not refundable. A restocking fee of 25% of the purchase price might be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc, but is at the discretion of the branch manager. Please refer to the warranty section for refund procedures regarding Dead on Arrival goods.

Any incorrect, missing or damaged items received must be reported APAC Notebooks within 24 hours of you receiving the delivery. This can be done via phone (03 9555 8755) or email (sales@apacnotebooks.com.au).

 

Warranty

All new products sold by APAC Notebooks come with a twelve-months functionality warranty while the used products come with three-months unless the item is listed with special term of warranty. This warranty is not transferable. Functionality warranty cover the error or fault caused in normal circumstance. Physical damage, normal dying for item life for example battery life, or damage caused by unprofessional installation or misused are NOT covered.